Reviews

Great

Good

I'm happy... Quickly finished, short time stayed.. everything good. Have a nice day.....

During this appointment, I was scheduled to have a recall completed, which was estimated to take two hours. Additionally, I was having a tailgate door seal installed, and I aimed to manage my time effectively. I requested my service advisor, TJ, to keep me informed about the availability of the seal part at 8:30 AM. TJ assured me that he would notify me when the seal part was procured from the parts department and when the vehicle was ready for pickup. He also arranged Uber transportation for me to my workplace. During this appointment, I was scheduled for a recall service, which was estimated to take two hours. Additionally, I was having a tailgate door seal installed, and I aimed to manage my time efficiently. I requested my service advisor, TJ, to keep me informed about the availability of the seal part at 8:30 AM. TJ assured me that he would notify me upon the procurement of the seal part from the parts department and when my vehicle would be ready for pickup. He also arranged for Uber transportation to my workplace. However, after five hours had passed without any communication from my service advisor, I began to question the status of my service. I reached out to the service department for clarification; unfortunately, no one was available to address my concerns. I spoke with a female advisor who asked whether I had contacted TJ. I confirmed that TJ had committed to keeping me updated on the status of my truck, yet I had not received any information during the five-hour period. She was able to locate TJ, who responded as though our conversation was the first one of the day. I was quite unsettled by the handling of customer service issues in this instance. TJ informed me that my truck was still undergoing the installation of the gasket and that he would call me upon its completion. When I inquired about the expected timeframe, he mentioned that it would take an additional 40 minutes. I requested that he arrange for an Uber to arrive within that timeframe for my vehicle's pickup. After receiving my truck around 2:30 PM, I asked TJ about the location of the headlight modules that were replaced as part of the recall. He was unfamiliar with their location and inquired about my reasons for needing this information. I explained that I wanted to inspect the area due to prior negative experiences with this department. TJ asked me to hold while he sought an answer from the technician who worked on the truck, but the technician did not come out to provide clarification; he merely stated that the modules are located beneath the front splash covers behind the headlights. TJ later inquired whether I would like the receipt sent to my email from the previous Monday. I have yet to receive any correspondence from him as of today, Friday. This experience has resulted in my disappointment with your service department. I must express my concern regarding the seemingly careless service extended to your customers. I was quite unsettled by the handling of customer service issues in this instance. He informed me that my truck was still undergoing the installation of the gasket and that he would call me upon its completion. When I inquired about the expected timeframe, he mentioned it would take an additional 40 minutes. I requested him to arrange for an Uber to arrive within that timeframe for the pickup of my vehicle. After receiving my truck around 2:30 PM, TJ inquired whether I would like the receipt sent to my email from the previous Monday. Today being Friday, I have yet to receive any correspondence from TJ. This experience has led to my disappointment with your service department. I must express my concern regarding the seemingly careless service extended to your customers.

GIL SLOAN WAS MY SERVICE ADVISOR AND ITS ALWAYS A PLEASURE IN DEALING WITH HIM. HE IS VERY PROFESSIONAL AND COURTEOUS. THE SERVICE WAS GREAT THAT WAS DONE TO MY TRUCK. THERE IS ONLY ONE CONCERN THAT I HAVE IN THE WHOLE EXPERIENCE. I LIVE IN BLUFFTON SC AND I HAD TO LEAVE MY TRUCK AT THE DEALERSHIP DUE TO THE 90,000 MILE SERVICE I PRUCHASED WHICH FOR ALL THE SERVICES I WAS NOT CHEAP. BECAUSE OF THE AMOUNT OF MONEY I WAS SPENDING, I SHOULD HAVE RECEIVED A LOANER VEHICLE INSTEAD OF A UBER WHICH WAS TURNED DOWN BY UBER DRIVERS.

Fast

One of the worst experiences I had. For one I came there to get a service that I was told would take about two hours to complete it took five hours after waiting for so long I went up to the service desk to ask what was the hold up I was told that they ran over something in the road and put a hold in my tire and was in the process of patching it up. That made me upset because someone could have came and informed me of what was happening and instead of patching a tire on a practically new truck how about replacing it . I didn’t get an apology or a new tire just my keys and a plug in my tire

While I was not thrilled with dishing out 660.00 dollars for a thermostat/sensor, Gil was very helpful as usual and kept me updated throughout the service event.

I had a great experience at your dealership

Prompt and fast service with a wash.